Thank you for shopping at Korejetmetal (https://www.korejetmetal.com). We value your business and are committed to delivering high-quality products. If you’re not satisfied with your purchase, we’re here to help.
Order Cancellation
- Before shipment: Orders canceled before shipment incur a 3% processing fee for credit card transactions.
- After shipment: Orders canceled after shipping are subject to a 15% restocking fee, and the customer is responsible for return shipping costs.
- Special orders: Non-cancelable and non-refundable.
Return Eligibility
We offer a 30-day return policy. Returns or refund requests must be made within 30 calendar days of purchase.
To be eligible:
- The item must be unused and in the same condition as received.
- The item must include original packaging, tags, labels, and accessories.
- A receipt or proof of purchase is required.
Non-returnable items:
- Custom products
- BARGAIN products
- CLEARANCE products
- AS-IS products
- Leased items and hazardous materials
Return Process
- Contact our support team through our website to initiate a return or refund.
- Returns sent without prior authorization will not be accepted.
- Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong, defective, or damaged item).
Refunds
- Eligible refunds are issued to the original payment method once the returned item is received and inspected.
- Please allow up to 7 business days for your bank or card issuer to process the refund.
Damaged, Defective, or Incorrect Items
- Inspect your order immediately upon receipt.
- Contact us right away if the item is damaged, defective, or incorrect so we can resolve it promptly.
Exchanges
- Direct exchanges are not offered at this time.
- To exchange, return the original item for a refund, then place a new order for the desired product.
- Special orders, including custom orders, are not eligible for exchange.
Thank you for shopping at Korejetmetal (https://www.korejetmetal.com/). We value your business and are committed to delivering high-quality products. If you’re not satisfied with your purchase, we’re here to help.
Order Cancellation
Before shipment: Orders canceled before shipment incur a 3% processing fee for credit card transactions.
After shipment: Orders canceled after shipping are subject to a 15% restocking fee, and the customer is responsible for return shipping costs.
Special orders: Non-cancelable and non-refundable.
Return Eligibility
We offer a 30-day return policy. Returns or refund requests must be made within 30 calendar days of purchase.
To be eligible:
The item must be unused and in the same condition as received.
The item must include original packaging, tags, labels, and accessories.
A receipt or proof of purchase is required.
Non-returnable items:
Custom products
BARGAIN products
CLEARANCE products
AS-IS products
Leased items and hazardous materials
Return Process
Contact our support team through our website to initiate a return or refund.
Returns sent without prior authorization will not be accepted.
Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong, defective, or damaged item).
Refunds
Eligible refunds are issued to the original payment method once the returned item is received and inspected.
Please allow up to 7 business days for your bank or card issuer to process the refund.
Damaged, Defective, or Incorrect Items
Inspect your order immediately upon receipt.
Contact us right away if the item is damaged, defective, or incorrect so we can resolve it promptly.
Exchanges
Direct exchanges are not offered at this time.
To exchange, return the original item for a refund, then place a new order for the desired product.
Special orders, including custom orders, are not eligible for exchange.